What the call usually is
Half the 'dead board' calls in Seattle are a fuse, a transformer or a corroded ribbon-cable plug. We test from the breaker inward — transformer output, fuses, sensors, relays — and only then condemn a board, because a board is the most expensive guess in the cabinet.
The pack is the brain of a Seattle spa: a Balboa or Gecko board in most tubs, a brand-specific board in Hot Spring and a few others. We carry topsides, sensors, relays and the common board revisions, and we show you the part that failed.
Cabinets on shaded Seattle lots stay damp from October to April. Moisture is what kills packs in Seattle — corroded ribbon connectors and green topside boards outnumber genuinely failed main boards.
Our route covers century-old grids, mid-century ramblers, lakefront decks and new townhome patios. Older electrical services around Seattle let storm surges through, and a board that died the night the power came back is a classic; a surge protector at the disconnect goes in with the replacement.
What owners describe on the phone
Topside blank, nothing lights
Transformer, fuse or ribbon cable before the board. Tested from the breaker in; usually a fuse or a corroded plug.
Error code that will not clear
Sn1, Sn2, SnS, OH, FLO, dr, ICE, HL — each points at a sensor or a flow condition. We read the code in context rather than replacing what it names.
Buttons dead or doing the wrong thing
A worn topside membrane or a ribbon cable — both common after years of wet fingers, both quick to replace.
Pump or heater runs when it should not
A relay welded closed. Repairable on many boards, replaced on others; we say which before we quote.
How the visit runs
- A call half an hour before we arrive
- Diagnosis with a meter, then one written price you approve
- Water hardness and alkalinity checked and noted
- Special-order parts arrive the next business day in most cases
- If the tub is not worth fixing, we say so
Scope, plainly: the spa and what lives inside its skirt. New circuits, supply plumbing and setting new tubs go to an electrician or a dealer.