What does a repair visit cost?
Diagnosis first, then one written price you approve. The diagnostic fee is included in an approved repair. No published price list, because no two failures are alike.
How soon can you come?
Same-day most days, next day almost always. Everything we cover is within about twenty minutes of downtown.
Do you serve the islands?
No — not Mercer Island, Bainbridge or Vashon. Ferries and bridge traffic would make same-day service a promise we could not keep.
Which brands do you repair?
Hot Spring, Jacuzzi, Sundance, Caldera, Bullfrog, Arctic Spas, Marquis, Master Spas, Dimension One, Cal Spas and the rest, plus the Balboa and Gecko packs inside most of them.
Why does Seattle water matter for a hot tub?
Cedar and Tolt water runs at about 1.5 grains of hardness with alkalinity of 15–25 ppm. It etches heater elements, wears seals and lets pH swing. We raise calcium to 150–250 ppm and alkalinity to 80–120 ppm at every fill.
Is it leaking or evaporating?
Tape the level, cover on, 24 hours. Up to a quarter inch a day is evaporation here; more, or any wet spot, is a leak.
My tub died after a wind-storm outage. What happened?
Usually a surge when the power came back, sometimes a freeze if it was cold. We check fuses, transformer and sensors before the board, and we fit a surge protector with any new board.
My house is a hundred years old — can it run a hot tub?
Often yes, on a properly sized dedicated circuit. We work from the spa disconnect to the tub; the circuit itself is a licensed electrician's job and needs a Seattle permit. We can tell them exactly what the spa needs.
Should I drain the tub for winter?
Only if you will not use it. A running tub protects itself through our short cold snaps; a half-drained one freezes a pump. Either way we can do it properly.
Do you work on a tub that came with the house?
Yes, and the first visit doubles as an inspection: a written list of what works, what is marginal and what is failing.
Can you reach a tub in a tight side yard or down a flight of stairs?
Usually. Tell us which side the equipment door faces, the gate width and how many steps, and we bring the right tools and cart.
Do you offer maintenance plans?
Yes — a scheduled drain-and-refill route through the city and the ring, with a cabinet inspection each time.
What if the tub is not worth fixing?
We say so, and you get a written condition report instead of a bill for parts.